Colonial Hills meeting tackles water rates, quality problems

State Representative Senfronia Thompson

By Juliata Paita Northeast News

Colonial Hills Civic Club held a meeting the first day of November to discuss water and waste water rates as well as water quality.

Some of the most important problems discussed were the fact that residents of the neighborhood do not have water. Complaints were heard and a couple staff members from Texas Commission on Environmental Quality (TCEQ) provided some solutions, and they also shared information about how the TCEQ works.

Residents of the area complained about water fees being too high, “higher than the rest of our other bills,” they said.

When dealing with rusty water, the first thing to do is to find out what’s causing the rusty water because in some cases, it comes from copper lines been too old, they said.

Residents explained that they have called the local water office to complain about the high rates and the quantity of the water but nothing has been done yet.

TCEQ representatives said it is best to contact the regional office here in Houston at 713-767-3500 for any problems related to water quality or water quantity. “When you are having issues such as running low water pressure, call the regional office,” they added. “For problems with customer service, that’s 512-239-4691.” They said if once you contact the regional office and they do not solve the problem, the next step is to call them and they will take action to solve the issue.